PRESTIGE MASSAGE
Client Policies & Important Information
At Prestige Massage, our goal is to provide a safe, professional, comfortable, and therapeutic experience for every client. Please review the following policies before your appointment.
MASSAGE THERAPY IS NOT MEDICAL CARE
Massage therapy is intended to support relaxation, wellness, comfort, mobility, muscle recovery, and the management of muscular tension.
Massage therapy is not a substitute for medical care, diagnosis, treatment, physical therapy, chiropractic care, or other services provided by a licensed healthcare professional.
Prestige Massage and its massage therapists do not diagnose medical conditions, prescribe medications, or provide medical treatment.
If you have unexplained pain, a new injury, significant swelling, numbness, weakness, fever, infection, or another medical concern, please consult an appropriate healthcare provider.
If you are currently under medical care, recovering from surgery or injury, or have a condition that may affect your ability to safely receive massage, we may recommend that you obtain medical guidance before your session.
YOUR HEALTH INFORMATION
Clients are responsible for providing complete and accurate information about relevant health conditions, injuries, medications, allergies, pregnancy, recent surgeries, and other circumstances that may affect massage therapy.
Please notify your therapist of any changes in your health since your previous visit.
Your therapist may modify, postpone, or discontinue a session when massage may not be appropriate or when additional medical evaluation is recommended.
CANCELLATION & RESCHEDULING POLICY
We require at least 24 hours' notice to cancel or reschedule an appointment.
Appointments canceled or rescheduled with less than 24 hours' notice are subject to a charge of 50% of the scheduled service price.
Clients who do not arrive for their appointment and do not provide notice will be charged 100% of the scheduled service price.
A valid payment card is required to reserve an appointment.
Any outstanding cancellation or no-show balance must be paid before another appointment can be booked.
LATE ARRIVALS
Please arrive on time for your scheduled appointment.
All massage sessions end at their originally scheduled time, regardless of whether the session begins late. Arriving late will reduce the amount of hands-on massage time available, and the full scheduled service price will still apply.
Clients who arrive more than 15 minutes late will not be seen and will be charged according to the applicable cancellation/no-show policy.
MORE THAN 15 MINUTES LATE = CLIENT WILL NOT BE SEEN
ILLNESS
Please reschedule your appointment if you have a fever, contagious illness, active infection, vomiting, or other symptoms that could place therapists or other clients at risk.
Massage may also need to be postponed when certain skin conditions, injuries, or other health circumstances make treatment inappropriate.
When you are uncertain whether massage is appropriate, contact Prestige Massage before your appointment.
PREGNANCY
Clients who are pregnant should notify Prestige Massage when booking and inform their therapist before the session begins.
Prenatal massage may be modified based on the stage of pregnancy, comfort, medical history, and individual circumstances.
Clients with pregnancy complications or concerns may be asked to consult their healthcare provider before receiving massage.
PROFESSIONAL BOUNDARIES
Prestige Massage provides professional therapeutic massage only.
Sexual behavior, inappropriate touching, sexually suggestive comments, requests for sexual services, or other inappropriate conduct will result in the immediate termination of the session.
The client will be responsible for the full cost of the scheduled appointment, and future services at Prestige Massage WILL BE REFUSED.
Our therapists maintain appropriate professional boundaries at all times.
PROFESSIONAL THERAPEUTIC MASSAGE ONLY
FUTURE SERVICES WILL BE REFUSED
DRAPING & CLIENT COMFORT
Professional draping is used during massage sessions.
Only the area currently being worked on will be uncovered as appropriate.
Clients may request additional draping, changes in pressure, changes in positioning, or that work on a particular area be stopped at any time.
Your comfort and consent are important throughout the entire session.
PRESSURE & COMMUNICATION
Massage should be therapeutic and appropriate for your individual needs.
Please communicate with your therapist regarding pressure, positioning, temperature, discomfort, or any other concern during the session.
You may ask your therapist to modify or stop any technique at any time.
RESULTS FROM MASSAGE
Individual responses to massage vary.
Prestige Massage does not guarantee that massage therapy will cure, resolve, or prevent any particular medical condition, injury, or symptom.
Some clients may temporarily experience soreness, fatigue, tenderness, or other normal responses after massage.
Seek appropriate medical care for symptoms that are severe, unusual, worsening, or concerning.
CRYOTHERAPY & SPECIALTY SERVICES
Certain services or enhancements, including cryotherapy and other specialty treatments, may not be appropriate for every client.
Please disclose relevant medical conditions before receiving these services.
Prestige Massage reserves the right to decline or modify a service when there is a safety concern or contraindication.
INTAKE FORMS & CONSENT
All new clients are required to complete an intake and health history form before receiving massage services.
Clients are responsible for providing complete and accurate information on their intake form.
By receiving massage services, clients acknowledge that they have provided accurate information and voluntarily consent to the massage techniques and services discussed with their therapist.
Consent may be withdrawn at any time during the session.
ALL NEW CLIENTS ARE REQUIRED TO COMPLETE AN INTAKE FORM
PAYMENT
Payment is due at the time services are provided unless another arrangement has been approved in advance.
A valid payment card is required to reserve an appointment.
Prices are subject to change.
Discounts, promotional offers, packages, gift cards, and memberships may be subject to their own terms and restrictions and may not always be combined.
GIFT CARDS, PACKAGES & MEMBERSHIPS
Gift cards, packages, memberships, promotional offers, and prepaid services are subject to the terms provided at the time of purchase.
Where a specific promotion or membership has additional restrictions, those terms will apply in addition to the general policies on this page.
RIGHT TO REFUSE OR DISCONTINUE SERVICE
Prestige Massage reserves the right to decline, modify, or discontinue a massage session when necessary for safety, professional ethics, inappropriate conduct, health concerns, or circumstances in which massage is not considered appropriate.
RESPECTFUL ENVIRONMENT
We are committed to maintaining a respectful environment for clients, therapists, staff, and visitors.
Threatening, abusive, discriminatory, harassing, sexually inappropriate, or disruptive behavior may result in the immediate termination of a session and refusal of future service.
QUESTIONS ABOUT THESE POLICIES
If you have questions about whether a service is appropriate for you or about any of these policies, please contact Prestige Massage before your appointment.
Prestige Massage
7529 S Northshore Dr.
Knoxville, TN 37919
(865) 357-4154